3 Year Zebra OneCare Essential. Includes Comprehensive Coverage. Does not include coverage for cradles.
The Zebra OneCare Essential Support Service is fundamental to ensure the end userĘs deployment of Zebra technology is robust for its lifetime. ItĘs foundational to ensure any given solution will enable the expected business benefits providing reliable and predictable service and support.
Zebra OneCare Essential customers will be able to build additional insight into their device support operation by procuring an optional reporting dashboard. The online tool provides customers with individual device repair metrics as well as consolidated charts providing repair tracking status.
- 24x7 Technical phone support ū (Zebra OneCare Select only)Level 1 technical support (English only).
- Device Diagnostic Service Easy to use on device application that will provide customers and help desk representatives with quick access to key device status information for ease of troubleshooting.
- Service Reporting Dashboard (Included with Zebra OneCare Select. Optional service for Zebra OneCare Essential)
- Customer will be granted on-line access to reports that provide repair status which include unit identification location condition and repair history of their Zebra assets.
- User Assessment and Learning Service An on-line assessment questionnaire that helps customers evaluates the adoption of the technology/solution across their devices with recommendations for additional learning opportunities.