Business Challenges:
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Responding to customer requests of when a service technician will be arriving on site.
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Managing sub-contractors, both their availability and documentation retrieval.
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Long billing cycles.
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Too much time spent on completing paperwork by field workers.
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Field Management Solution benefits:
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From your office web browser you can see where each technician is now allowing you to tell customers that they are still on a previous job, on their way or that they have already arrived.
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Sub-contractors can be added to your scheduling environment if they have a smartphone. As well as managing their service to your customers their time sheet details will allow your easier reconciliation of their labor bills.
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Job documentation available immediately in your office or for emailing to your customer.
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Electronic signatures on the job reduces later accounts receivable debates with customers.
Checklists for Occupational Health and Safety encourages better compliance and reporting capability.
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Allocation of parts used on a specific job to ensure accurate billing and reducing “parts used but not allocated” costs.
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