Contract and Warranty Repairs

What is a contract versus a warranty repair?

Contract Repair Guidelines

Contract Repairs consist of the following:

• Any purchase of a Bmobile Extended Service or contract plan for an existing install base of ADC or Mobility equipment.
• Equipment included in the existing install base can be equipment purchased from multiple vendors.

If you no longer have access to this documentation, please our customer service team for instructions on sending your equipment in for repair.

Warranty Repair Guidelines

Warranty Repairs consist of the following:

• New equipment purchased from Bmobile that still falls within the original equipment manufacturer’s (OEM) warranty period..

Bmobile issues RMA numbers to customers with equipment that is purchased directly from Bmobile within the guidelines as specified below. For a request for any warranty repair service, please contact the Customer Support department for assistance.